EC Container 4
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Over the past 2 1/2 years, I routinely...
- Provided Tier 1 and Tier 2 support for all IT-related queries
- Demonstrated ability to organize work in an efficient manner to excel in an interrupted environment
- Established my ability to provide desk-side and telephone support to any level of an organization
- Conducted small-group training in use of equipment and/or software
- Monitored and maintain the company's backup rotation, work with appropriate vendors to have offsite storage
- Coordinated the repair and maintenance of IT equipment
- Configured hardware and software including, but not limited to, network interface cards, printers, and laptops
- Diagnosed and resolved problems around network and remote connectivity
- Supported workstation performance by: Troubleshooting and resolving desktop issues; Responding to and correcting problems; Researching and developing solutions;
- Kept inventory of all systems
- Ordered supplies and hardware
Short History (My current job)
Since December 2004, I have been independently
contracted to a large healthcare organization
based in Atlanta - performing a wide variety of
assignments.
- Supported Active Directory, Windows XP Pro Migration, Exchange Migration, Industry-specific applications
- Provided 1st and 2nd line support to physicians, and other high-level application users
- Co-developed and implemented IT strategies, policies, and procedures
- Maintain 90+ external websites (e.g. Palmetto Imaging, Columbia, SC >
Long History (Previous jobs)
While still in high school, I formed a very
successful business, Balloons by the Bunch, that
grew to a dozen full-time employees and yearly
revenues of over $350,000.00. After an unsolicited
offer was presented to me, I sold the business and
went to work for a division of the Prudential
Insurance Company. In June of 1994, I accepted a
position with KPMG Peat Marwick. Several promotions
later, I attained the position of Senior Associate
in the Knowledge Management Department (firm-wide
Intranet). In 2003, after almost ten years with
KPMG, I decided to switch careers. I obtained my
real estate license and went to work for the North
Atlanta Partners of Keller Williams, a rapidly
expanding real estate brokerage firm. A short while
later an intriguing technical position presented
itself with MedQuest Associates, an Atlanta-based
company that provides healthcare services
throughout the southern United States. It offered
an opportunity for travel and an increase in my
technical expertise. I found myself on the front
lines of the business directly interfacing with the
physicians who are the foundational source of
revenue to this imaging business. At the beginning
of this year the Director of IT, Damian Waller,
extended my contract - and doubled my starting
salary.
I believe that the IT Steering Committee was very impressed with my exemplary customer service skills, my attention to detail, and my eagerness to take on new tasks and goals. However, halfway into this year the Director of IT resigned his position and, shortly thereafter, MedQuest announced its acquisition by Novant Health. As a result, the short-term goals of the company have changed - and the new agenda does not include contractors.
With this in mind, I would be very interested in discussing my potential to increase your company's bottom line - either as a "full-time" contractor...or as a permanent employee.
I believe that the IT Steering Committee was very impressed with my exemplary customer service skills, my attention to detail, and my eagerness to take on new tasks and goals. However, halfway into this year the Director of IT resigned his position and, shortly thereafter, MedQuest announced its acquisition by Novant Health. As a result, the short-term goals of the company have changed - and the new agenda does not include contractors.
With this in mind, I would be very interested in discussing my potential to increase your company's bottom line - either as a "full-time" contractor...or as a permanent employee.
EC Container 5
