• Provided Tier 1 and Tier 2 support for all IT-related queries
• Demonstrated ability to organize work in an efficient manner to excel in an interrupted environment
• Established my ability to provide desk-side and telephone support to any level of an organization
• Conducted small-group training in use of equipment and/or software
• Monitored and maintain the company's backup rotation, work with appropriate vendors to have offsite storage
• Coordinated the repair and maintenance of IT equipment
• Configured hardware and software including, but not limited to, network interface cards, printers, and laptops
• Diagnosed and resolved problems around network and remote connectivity
• Supported workstation performance by: Troubleshooting and resolving desktop issues; Responding to and correcting problems; Researching and developing solutions;
• Kept inventory of all systems
• Ordered supplies and hardware

Since December 2004, I have been independently contracted to a large healthcare organization based in Atlanta - performing a wide variety of assignments.

• Supported Active Directory, Windows XP Pro Migration, Exchange Migration, Industry-specific applications
• Provided 1st and 2nd line support to physicians, and other high-level application users
• Co-developed and implemented IT strategies, policies, and procedures
• Maintain 90+ external websites (e.g. Palmetto Imaging, Columbia, SC >

While still in high school, I formed a very successful business, Balloons by the Bunch, that grew to a dozen full-time employees and yearly revenues of over $350,000.00. After an unsolicited offer was presented to me, I sold the business and went to work for a division of the Prudential Insurance Company. In June of 1994, I accepted a position with KPMG Peat Marwick. Several promotions later, I attained the position of Senior Associate in the Knowledge Management Department (firm-wide Intranet). In 2003, after almost ten years with KPMG, I decided to switch careers. I obtained my real estate license and went to work for the North Atlanta Partners of Keller Williams, a rapidly expanding real estate brokerage firm. A short while later an intriguing technical position presented itself with MedQuest Associates, an Atlanta-based company that provides healthcare services throughout the southern United States. It offered an opportunity for travel and an increase in my technical expertise. I found myself on the front lines of the business directly interfacing with the physicians who are the foundational source of revenue to this imaging business. At the beginning of this year the Director of IT, Damian Waller, extended my contract - and doubled my starting salary.

I believe that the IT Steering Committee was very impressed with my exemplary customer service skills, my attention to detail, and my eagerness to take on new tasks and goals. However, halfway into this year the Director of IT resigned his position and, shortly thereafter, MedQuest announced its acquisition by Novant Health. As a result, the short-term goals of the company have changed - and the new agenda does not include contractors.

With this in mind, I would be very interested in discussing my potential to increase your company's bottom line - either as a "full-time" contractor...or as a permanent employee.